I would like to contact PARNELL  customer service. When and how can I reach out to you?

For any inquiries, please feel free to contact us. We are here to assist our valued customers' questions through SNS dm, email and whatsapp.

【Whatsapp】

+6583631495 (text only)

【Email Addresses】

cs@parnell.sg

【Instagram】

@parnell.sea

【Facebook】

Parnell SG

Kindly note that inquiries through social media such as Instagram DM or other email addresses may be lost or delayed, so please contact CS at Whatsapp and include your order number or brand for faster processing.

We are running Parnell official website and Parnell Shopee (SG,MY,TH,PH)

For further information please check on the ‘Shipping’ FAQ.

You need to sign up as a member/ verify your account and you can get the voucher code :) 

- Click the "reward" button on the left side bottom

- Sign up / Log in 

- Click the "reward button" >> earn points >> Create account

- Verify the email by clicking the link

- After verifying your email >> Reward button >> get points >> You'll get $5 voucher code

You can also follow the steps guideline >> https://abit.ly/parnellmembership

Unfortunately we don't have offline store in Singapore yet 🙏 Hope we can meet soon 😉 You can check our product details here >> https://parnell.sg/

If you did not receive a confirmation email after placing an order, it is most likely because an incorrect email address was entered during checkout.

Kindly send us an email at cs@parnell.sg or Whatsapp us with your name and phone number, as well as the items that you purchased, so that we can search your order.

Right after an order is placed, an order confirmation email is sent to the email address you designated.

If you could not locate the email, please check if you register the correct email address or please check your junk box just in case the corresponding email was automatically sorted as spam and delivered to the junk box.

Please note that only one discount coupon code can be applied per order. However, FREE SHIPPING coupon and discount coupon can be used together. If you apply 2 or more discount codes, the larger discount will be applied.

Once you add all the products in your cart, you can check the final discount and free gifts that you will receive during checkout.

If your order is already paid  and you wish to change your shipping address or cancel, please contact us before 09:30 AM (SGT) and include your order number for faster processing.

Unfortunately we cannot edit your address or modify your order once your order has been processed by our warehouse, so please ensure that you provide us with the correct shipping information during the checkout process. We will not be held liable for any failed delivery due to wrong delivery information provided by customer during checkout.

parnell.sg is dedicated store for Singapore and Malaysia customers. 

For the country outside Singapore and Malaysia, please visit our dedicated website below:

Parnell Korea
Parnell Hongkong 
Parnell Malaysia 
Parnell US
Parnell Taiwan
Parnell Vietnam
Parnell Philippines (Shopee)
Other countries (Parnell Amazon) 

Singapore

Orders over $80.00 ship for free!

Orders under $80.00 ship will be charge for SGD $5.00

Malaysia

Orders over $80 ship for free!

Orders under $80.00 ship will be charge for SGD $7.00

Singapore

For Singapore it will takes 3-5 business days depending on the shipping carrier situation.

If you didn’t get the package more than the estimated time please contact our customer service 

Malaysia

For Malaysia it will be vary depending on your location:

-West Malaysia will takes 3-7 business days

-East Malaysia will take up to 14 days depending on the location.

*Please note that the shipping to Malaysia might be different due to the customs clearance process. If more than 14 business days have passed since your package shipped and you still haven't seen any updates, please contact us at Whatsapp or email us at cs@parnell.sg for assistance. Please be sure to reference your order number with all communications with our customer service team for faster processing.

If your order is already paid  and you wish to change your shipping address or cancel, please contact us before 09:30 AM (SGT) and include your order number for faster processing.

Unfortunately we cannot edit your address or modify your order once your order has been processed by our warehouse, so please ensure that you provide us with the correct shipping information during the checkout process. We will not be held liable for any failed delivery due to wrong delivery information provided by customer during checkout.

It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. Sometimes shipping labels can get scratched during processing and don't register properly, but your package should still be on its way!

If more than 14 business days have passed since your package shipped and you still haven't seen any updates, please contact us at Whatsapp or email us at cs@parnell.sg  for assistance. Please be sure to reference your order number with all communications with our customer service team for faster processing.

If your order arrives damaged or defective, we can assist with a refund or replacement withing 15 days of purchase. Please reference your order number with all communications with our customer service for faster assistance.

1. Only products purchased on Parnell may be returned for a refund or replacement.

2. We cannot accept items purchased from another retailer for a refund or replacement.

3. Returned products must be in their original condition. We cannot accept partially used products or products with broken seals.

4. Outbound shipping fees are not eligible for refund and return shipping costs are the responsibility of the customer. Return shipping cost is equal to the initial shipping rate.

5. If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.

6. We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept a return or issue a refund.

7. If you have yet to receive your refund, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

For other inquiries please contact us at Whatsapp or email us at cs@parnell.sg

Once the package is shipped out from our warehouse and if a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount. For this issue please contact us at Whatsapp or email us at cs@parnell.sg